Refund and Return Policy for Chinox Cosmetics

Effective Date: 18/9/2024

At Chinox Cosmetics, we strive to provide high-quality skincare products from the UK, US, and Korea. Your satisfaction is our top priority. If, for any reason, you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.
  • Items must be returned within 5 days from the date of delivery.

2. Non-returnable Items

Certain items cannot be returned, including:

  • Items on sale or promotion
  • Opened or used skincare products (for hygiene reasons)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us: Reach out to our customer service team at support@wholesale.chinoxcosmetics.com or call [Insert Phone Number] within 5 days of receiving your order. Provide your order number, product details, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how and where to send the item back.
  3. Shipping: You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.
  4. Return Confirmation: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the item meets the return criteria, a refund will be processed.

4. Refunds

If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund (unless the return is due to an error on our part).

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order. We will arrange for the return and replacement of the item at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, you will need to return the original item and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company as processing times may vary. If you have done this and still have not received your refund, please contact us at support@wholesale.chinoxcosmetics.com.

8. Sale Items

Only regular-priced items are eligible for returns and refunds. Items purchased during a sale or promotional event are final and cannot be returned or refunded.

9. Contact Information

If you have any questions about our refund and return policy, please feel free to contact us:

Chinox Cosmetics
Email: support@wholesale.chinoxcosmetics.com
Phone: 081 41784938

By purchasing from Chinox Cosmetics, you agree to this Refund and Return Policy.